Return and Refund Policy for Aiishwa

1. Eligibility for Returns:
We want you to be satisfied with your purchase! You can return eligible items within 30 days of receiving your order. To be eligible for a return, items must meet the following criteria:

  • Unused, unworn, and in the same condition as received.
  • In the original packaging with all tags, labels, and accessories attached.
  • Proof of purchase (order confirmation or receipt).

2. Non-Returnable Items:
Certain items are non-returnable, including:

  • Perishable goods (e.g., fragrances with broken seals).
  • Beauty and care products if opened.
  • Customized or personalized items.
  • Clearance or sale items.

3. How to Initiate a Return:

  1. Contact our customer service team at inquiry@aiishwa.com with your order number and reason for return.
  2. We will provide you with a return authorization number (RA) and return instructions.
  3. Pack the item securely and include the return form.

4. Shipping Costs for Returns:

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.
  • We recommend using a trackable shipping service or purchasing shipping insurance. Aiishwa is not responsible for return shipments lost in transit.

5. Refund Process:

  • Once your return is received and inspected, we will notify you via email about the status of your refund.
  • If approved, refunds will be processed to the original payment method within 7-10 business days.
  • Shipping charges are non-refundable.

6. Exchanges:

  • We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact our support team.

7. Damaged or Defective Items:
If you receive a damaged or defective item:

  • Notify us within 7 days of receiving the product.
  • Provide photos of the damage or defect, and we will arrange for a replacement or refund.

8. Late or Missing Refunds:
If you haven’t received a refund yet:

  1. Check your bank account again.
  2. Contact your credit card company, as it may take some time before your refund is officially posted.
  3. If you’ve done all this and still have not received your refund, please contact us at info@aiishwa.com